Who do I see About? | NC State MEM

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Who Do I see About …?

Last Updated: 08/31/2022 and all information on this page is accurate and up-to-date

Do you need some assistance with an NC State MEM-related issue but are unsure who to ask? Below is a service directory of many daily tasks performed in the program and who is responsible for completing them. If you don’t find your answer, you can send us your question via e-mail.

Procedure	Solution
Access to building, classroom and labs equipped with access card readers	Complete the Building/Lab Keycard Access Request Form. If you are still having issues, please contact the MEM services coordinator.
Administrative office staff management	For special requests or personnel problems, contact Julie Ivy.
Building security, problems with lighting, air conditioning, minor, non-minor issues, etc.	Contact the NC State Facilities Department at 919.515.2991. If you are still having issues, please contact MEM's MEM services coordinator
Classroom A/V support	For Fitts-Woolard Hall 4th floor classrooms Complete the Report PC/IT Issue Form. If you are still having issues, please contact the MEM Service Desk. For Fitts-Woolard Hall 2nd floor classrooms For A/V issues, contact the ClassTech. For facility issues, contact the University Classroom Hotline at 919.515.1555.
Computer software and hardware support	Complete a form for your specific issue on the IT and Computer Issues web page. If you are still having issues, please contact MEM Service Desk.
Conference room A/V support	Complete the Report PC/IT Issue Form. If you are still having issues, please contact the MEM Service Desk.
Conference room scheduling	For MEM faculty, staff and students, you can reserve a Fitts-Woolard Hall conference room by going to your room reservation page. Click on the MEM Room Reservations, and following the "Making a Reservation is Easy" instructions further down the page.
Course scheduling	For questions about your schedule, contact the MEM services coordinator.
Current student issues like requesting exams, graduation process, processing forms, leaves-of-absence and assistantship pay	Contact the MEM services coordinator.
Program director's calendar	Contact the MEM services coordinator.
Fax sending/receiving	A fax machine is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact the MEM services coordinator.
Fed Ex/special delivery sending/receiving	Contact the MEM services coordinator.
Final grade reports	Contact the MEM services coordinator.
Grade change forms	Grade Change Forms can be completed through Mypack Portal (SIS). If you still need assistance, you should contact the MEM services coordinator.
Immigration matters	Contact the Office of International Services (OIS). For international employment issues, contact NC State Human Resources Department (HR).
IMSEI Program	Contact Bill Irwin.
Office and teaching supply purchases	Contact the MEM services coordinator.
OR Program	Contact Linda Smith.
Payroll for bi-weekly	Contact Christina Pucci.
Photocopying	A full-service copier is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact the MEM services coordinator.
Student advising	Contact Brandon McConnell.
Teaching assistantships	Contact The Grad School.
Teaching assistantships/Research Assistantships (hiring process)	Contact the MEM services coordinator.
Textbook ordering Orders are due in the bookstore: Spring Semester - October 15 Summer Sessions - March 15 Fall Semester - April 15	Contact the MEM services coordinator.
Travel authorizations	Complete the Travel Authorization Form as soon as you decide to go. If you are still having issues, please contact Christina Pucci.
Travel reimbursements	Complete the Travel Reimbursement Form within 30 days of your trip. If you are still having issues, please contact Christina Pucci.